Hotel Kintetsu Universal City is located in Osaka Bay, a significant commercial hub on Honshu. It provides convenient access to major attractions such as Universal Studios Japan and the Osaka Aquarium Kaiyukan. The hotel is situated in a shopping district, making it ideal for visitors looking to explore local retail options.
Location
The property is about a 15-minute drive from popular attractions, including the Osaka Aquarium Kaiyukan. It is situated in a bustling shopping district, facilitating easy access to retail options. Guests appreciate the hotel's proximity to public transportation, which offers additional convenience for exploring the broader Osaka area.
Rooms
The hotel features 456 air-conditioned rooms equipped with modern amenities. Each room includes a flat-screen TV and a private bathroom with complimentary toiletries. Some rooms offer seating areas with sofas and views of the theme park or the city. Free Wi-Fi is available throughout the property.
Eat & Drink
Guests can choose from three on-site restaurants, including the casual eatery E-poch, which serves a diverse buffet featuring Japanese, Western, and Chinese dishes. Two restaurants cater to different dining preferences and occasions. The hotel also includes a Universal Studios Store for themed merchandise.
Leisure & Business
Hotel Kintetsu Universal City offers a range of services, including a 24-hour front desk and concierge services. Guests can enjoy convenient amenities like dry cleaning/laundry services and luggage storage. Business services are also available for those traveling for professional purposes.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Very clean rooms
Friendly staff
Rooms a bit tired
Facilities need upgrade
8.0/10
Great
Rooms
8.0
Location
9.9
Service
8.4
Dining
7.1
Guest reviews
8.0/10
based on 10 review
8.5
8.5/10based on 151 review
Carl
United States of America,
July
2024
7.8/10
I had a pleasant stay at this hotel with its very clean rooms and friendly staff. The location is absolutely perfect for visiting Universal Studios Japan, but I found some aspects a bit overpriced for the quality. Overall, it was a good experience, though some facilities could use an upgrade.
Rooms
7.0
The rooms were small but exceptionally clean and well stocked with amenities, though they appeared a little tired looking.
Service
9.0
The staff was super friendly and very accommodating, especially with families due to the proximity to Universal Studios.
Location
10.0
The location is fantastic, directly opposite Universal Studios and very accessible to shopping malls and food centers.
Dining
7.0
I enjoyed the dining options, particularly the gluten-free dishes available, though it could be better with more variety.
Facilities
6.0
The hotel had family-friendly facilities, though some could use a little modernization to enhance the overall experience.
Very clean rooms
Rooms a bit tired
Lewis
United States of America,
June
2024
8.2/10
I had a lovely stay at this hotel, especially considering its fantastic location right next to Universal Studios and a mall with delicious food options. The rooms were spacious and comfortable, ideal for a family, but I found the price to be a bit steep given the overall quality. The staff was incredibly friendly, which made my experience even better. However, I would have liked to see more dining options.
Rooms
8.0
The rooms were spacious, featuring two queen beds, and even had a dinosaur skeleton to engage the kids!
Service
9.0
The staff was very friendly and quite accommodating, particularly with children, which made our stay pleasant.
Location
10.0
The location was incredible, right beside Universal Studios and in the heart of the Universal City area, making it easy to explore.
Dining
7.0
The dining options could be better; while the Epoch cafe offered enough for westerners, more variety would have been appreciated.
Facilities
7.0
Facilities were decent but could use some updates to match the price we paid.
Aaron
United States of America,
June
2024
7.6/10
I found the hotel to be in an absolutely perfect location, just a short stroll from Universal Studios Japan. My room had a great view over the park and was neat and clean, but it felt a bit dated. The staff were friendly and great with kids, which was a plus, but their English could use some improvement. Overall, it's a bit overpriced for the quality, but it’s a convenient base for exploring the area.
Rooms
7.0
The Room I stayed in was of reasonable size, neat, and clean, although it felt a bit dated and had a lingering smell of cigarettes.
Service
7.0
The staff was friendly and helpful, especially with children, although their English was very limited.
Location
10.0
The location was fantastic, well connected to the Universal City Mall and just a short walk to Universal Studios Japan, along with plenty of food and shopping options nearby.
Dining
8.0
Dining options were decent with a buffet breakfast available, offering plenty enough options for Western tastes compared to other Japanese hotels.
Facilities
6.0
Facilities were adequate but nothing particularly special or luxurious.
Great location
Dated rooms
Jim
United States of America,
May
2024
8.0/10
I recently stayed at this hotel, and while it has its highlights, there are some areas for improvement. The location is fantastic, right next to Universal Studios and close to a shopping mall. The rooms, while clean, felt a bit dated and could use a refresh. The service was friendly and accommodating, making it a pleasant experience overall, but I found the price a bit on the higher side given the room quality.
Rooms
6.0
The rooms were small but clean and well stocked with amenities. However, they had a dated look and some lingering cigarette smell.
Service
9.0
The staff were all very good, friendly, and accommodating, especially considering the area's popularity with families visiting Universal Studios.
Location
10.0
The location is second to none, right beside Universal Studios and well connected to the Universal City mall with great food options.
Dining
8.0
Dining options were quite good with plenty available for western tastes, including nearby places like the Hard Rock Cafe.
Facilities
7.0
Facilities were decent, although specific amenities weren't heavily highlighted in my stay.
Charles
United States of America,
May
2024
8.6/10
I had a wonderful stay at this hotel which is just a short walk from Universal Studios. The room was clean and offered a great view, and the staff was really friendly and accommodating. However, I felt that the overall pricing was a bit high considering the value. The breakfast options were decent but could be improved for more variety, especially for a hotel in such a prime location.
Rooms
9.0
The room was clean, comfortable, and had a stunning view of Universal Studios. The bathtub was a nice touch, making it even more enjoyable.
Service
9.0
The staff was incredibly friendly and helpful, making it easy to navigate any language barriers.
Location
10.0
The location was absolutely perfect, right in the heart of the Universal City downtown area, and just a short stroll to USJ.
Dining
7.0
Dining at the Epoch cafe was nice with plenty of options for westerners, but there could have been a bit more variety in breakfast choices.
Facilities
8.0
The facilities were good overall, though I would have loved to see a pool or more recreational options.
Norman
United States of America,
April
2024
8.4/10
I had a comfortable stay in a hotel that's super close to Universal Studios Japan. The rooms were spacious and clean, and I loved the amazing view. The location is simply perfect, but I found the service a bit lacking due to the language barrier. Overall, it's a family-friendly spot with great value for money.
Rooms
9.0
The room was spacious, clean, and offered an amazing view over Universal Studios Japan, which was just a short stroll away.
Service
7.0
The staff were very friendly and used to dealing with families, which was nice, but their English was quite poor.
Location
10.0
The location was absolutely perfect, right in the midst of the Universal City area and very close to the Universal City mall.
Dining
8.0
The dining options nearby were great, with plenty to choose from for western tastes.
Facilities
8.0
Facilities were decent, with good amenities available.
Family-friendly atmosphere
Language barrier
Daniel
United States of America,
April
2024
8.4/10
I had a lovely stay at this hotel, especially because it's so close to Universal Studios. The rooms were clean and spacious, which made my stay comfortable. The friendly staff went out of their way to help us. However, the dining options were a bit limited and felt overpriced for what we received. Overall, it's a great choice for families visiting the park, although I wish the dining experience matched up to the rest of the hotel.
Rooms
9.0
The room I stayed in was much more spacious compared to others I've experienced, and it was super clean.
Service
10.0
The staff were incredibly friendly and always willing to assist, which was a big plus for our family.
Location
10.0
The location was perfect, just a short stroll away from the gates of Universal Studios.
Dining
6.0
While the dining experience at the cafe was decent, I found the options somewhat limited and pricey.
Facilities
7.0
The hotel offers some good facilities, although I didn't find anything particularly exceptional.
Matthew
United States of America,
April
2024
8.0/10
I had a great stay at this hotel, which is conveniently located just a 5-minute stroll from Universal Studios Japan. The rooms were spacious and offered a fantastic view, and the service was friendly, especially for families. However, the price seemed a bit high for the quality of some amenities. Overall, it's a solid choice for families visiting the theme park.
Rooms
9.0
My room was decent-sized, fitting four beds comfortably with two queen beds. It even had an amazing view over USJ!
Service
8.0
The staff was very accommodating and great with kids, which was perfect since we were visiting Universal Studios.
Location
10.0
The hotel is right next to Universal Studios, and it's incredibly convenient for food and shopping.
Dining
7.0
Dining options were decent, offering a variety for western tastes, making it easy for family meals.
Facilities
6.0
Facilities were good, but some amenities felt overpriced for what they offered.
Alvin
United States of America,
April
2024
8.0/10
This hotel is perfectly situated right next to Universal Studios, making it incredibly convenient for families wanting to visit the park. The rooms were spacious and comfortable for our group of four, but the dining options were somewhat limited. The staff were really friendly and helpful, which added to the experience. Overall, while the location is fantastic, the dining experience could use some improvement.
Rooms
8.0
The rooms were spacious enough for our group of four and very nice overall.
Service
9.0
The staff were very friendly and helpful, making our stay even more pleasant.
Location
10.0
The location is unbeatable, right beside Universal Studios and well connected to a mall with great dining options.
Dining
6.0
Dining options were somewhat limited, which was a letdown, especially considering the overall appeal of the area.
Facilities
7.0
While I didn't use many of the facilities, they seemed modern and well-maintained.
Larry
United States of America,
March
2024
7.4/10
The hotel has an excellent location, right across from Universal Studios, making it perfect for families. The rooms were spacious and had a nice view of the park, but the service could use some improvement as communication was a bit of a challenge. Overall, it's a decent place to stay if you're planning to visit Universal Studios, but I found it a bit overpriced for the quality offered.
Rooms
8.0
The rooms were spacious and clean, perfect for our family of four. We enjoyed the great view of the park and could even see the Ferris wheel and Universal Studios from our window.
Service
7.0
The staff was friendly but struggled with English. They were very accommodating, especially with families visiting Universal Studios.
Location
9.0
The location is fantastic, right across from Universal Studios and near a shopping mall and food center. However, I felt the pricing for the location was a bit high considering the overall quality of the hotel.
Dining
7.0
Dining options were sufficient with a variety of western choices available. The fresh ingredients used were a nice touch.
Facilities
6.0
The hotel had decent facilities, but nothing overly impressive. It worked for our needs but didn’t stand out.